Saturday, August 08, 2020 1:13:47 PM Page #  3404p rn |    Sign In | Register


Warranty - Saunacore Sauna Heaters
Saunacore Inc warrants all sauna heater & sauna equipment products to be free from defects in material and workmanship and agrees to remedy any such defect.
  • Limited Warranty: in residential use only. See the chart below.
  • First Year: * all parts and labour (reasonable labor costs only).
  • Second Year and Beyond: a flat service charge applies for repairs to the heating unit only. See chart below. Warranty starts on the date of original purchase from Home Saunas Since 1974 . All controls, thermostat, timer, pilot light, high-limit control and contactor/relay (if applicable) are excluded from second year warranty. See below for more details.
  • Commercial heaters (and residential heaters used for commercial purposes) have a one (1) year limited warranty.
  • High-limit controls: have a one (1) year limited warranty.
  • Mechanical timers: are warrantied for 60 days only (used in OWC - Outside Wall Controls and BIC - Built-in Controls).

Sauna Heater Limited Warranties...
Heater Model Description
Limited Warranty Period
First Year Warranty
Second Year & Later (Residential)
Standard Series Electric
3 Years
All Parts & Labor*
$150 Service Charge
Special Edition SE
Lifetime
All Parts & Labor*
$200 Service Charge
Steam Vaporizer
Lifetime
All Parts & Labor*
$200 Service Charge
Deep-Rock Ultimate
Lifetime
All Parts & Labor*
$200 Service Charge
Steam Generators
5 Years
All Parts & Labor*
$200 Service Charge
Sauna Heater Controls
1 Year
Parts Only*
N/A
Mechanical Timers
60 Days
Parts Only
N/A
High-limit Controls
1 Year
Parts Only
N/A
+ Service charge: applies per individual warranty visit

This warranty does not apply outside the boundaries of the United States or Canada, or to any product which, in our sole opinion, has been improperly installed, or subject to willful abuse, misuse, alteration and shipping damages during the period of coverage. Postage, shipping and handling charges of the product to and from Saunacore Inc (or Home Saunas Since 1974 ). when/if authorized by a Return Goods Authorization "RGA" Number) for warranty repairs and for any related charges for the installation/removal of these products are NOT included in your warranty. Warranty service can be obtained by sending the product to Saunacore Inc. (or Home Saunas Since 1974 when/if authorized). Warranty repairs must be done only by Saunacore Inc. (or Home Saunas Since 1974 when/if authorized). Proof of purchase and a serial number of the product will be required before any services are performed. Please obtain a RGA number first.

NOTE: Service charges may apply per individual warranty visit.

Heater Return Policy (Sauna Heaters not Used)


At Home Saunas Since 1974 and Saunacore Inc, you will find the best quality saunas, heaters and accessories. All of our products are sold on this basis. All products are fully guaranteed against defects or faulty workmanship.

Please note that products must be returned in the condition you received them. A 15% restocking fee on the value of the order will be applied when returning goods to us. Shipping costs (both ways) are not included in the restocking calculation or the refund credit to be calculated. Those shipping costs will remain the customer's cost. Please obtain a RGA number (Return Goods Authorization) first before any return action is taken.

If you need further assistance, please contact Home Saunas Since 1974
E-mail: info@homesaunakits-since1974.com
Call: 1-800-519-5753

UL-listed and CSA-approved ...


  • Each electric sauna heater model is fully approved & meets the latest UL, CE and CSA electric sauna heater standards and safety code requirements for North America.







1997-2020 © All rights reserved. Home Sauna Kits - Since 1974.
Terms of Use & Privacy Policy | Returns, Exchanges & Refunds
Content Management by WebBuzz