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Warranty - Saunacore Sauna Heaters
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Saunacore Inc warrants all sauna heater & sauna equipment products to be free from defects in material and workmanship and agrees to remedy any such defect. |
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Limited Warranty: in residential use only. See the chart below.
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First Year: * all parts and labour (reasonable labor costs only).
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Second
Year and Beyond: a flat service charge applies for repairs to the heating unit only. See chart below. Warranty starts on the date of original purchase from
Home Saunas Since 1974
. All controls, thermostat, timer, pilot light, high-limit control and contactor/relay (if applicable) are excluded from second year warranty. See below for more details.
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Commercial heaters (and residential heaters used for commercial purposes) have a one (1) year limited warranty.
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High-limit controls: have a one (1) year limited warranty.
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Mechanical timers:
are warrantied for 60 days only
(used in OWC - Outside Wall Controls and BIC - Built-in Controls).
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Sauna Heater Limited Warranties... |
Heater Model Description |
Limited Warranty Period |
First Year Warranty |
Second Year & Later (Residential) |
Standard Series Electric |
3 Years |
All Parts & Labor* |
$150 Service Charge |
Special Edition SE
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Lifetime |
All Parts & Labor* |
$200 Service Charge |
Steam Vaporizer |
Lifetime |
All Parts & Labor* |
$200 Service Charge |
Deep-Rock Ultimate |
Lifetime |
All Parts & Labor* |
$200 Service Charge |
Steam Generators |
5 Years |
All Parts & Labor* |
$200 Service Charge |
Sauna Heater Controls |
1 Year |
Parts Only* |
N/A |
Mechanical Timers |
60 Days |
Parts Only |
N/A |
High-limit Controls |
1 Year |
Parts Only |
N/A |
+ Service charge: applies per individual warranty visit |
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This warranty does not apply outside the boundaries of the United States or Canada, or to any product which, in our sole opinion, has been improperly installed, or subject to willful abuse, misuse, alteration and shipping damages during the period of coverage. Postage, shipping and handling charges of the product to and from Saunacore Inc (or
Home Saunas Since 1974
). when/if authorized by a Return Goods Authorization "RGA" Number) for warranty repairs and for any related charges for the installation/removal of these products are NOT included in your warranty. Warranty service can be obtained by sending the product to Saunacore Inc. (or
Home Saunas Since 1974
when/if authorized). Warranty repairs must be done only by Saunacore Inc. (or
Home Saunas Since 1974
when/if authorized). Proof of purchase and a serial number of the product will be required before any services are performed.
Please obtain a RGA number first.
NOTE: Service charges may apply per individual warranty visit.
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Heater Return Policy (Sauna Heaters not Used)
At
Home Saunas Since 1974
and Saunacore Inc, you will find the best quality saunas, heaters and accessories. All of our products are sold on this basis. All products are fully guaranteed against defects or faulty workmanship.
Please note that products must be returned in the condition you received them. A 15% restocking fee on the value of the order will be applied when returning goods to us. Shipping costs (both ways) are not included in the restocking calculation or the refund credit to be calculated. Those shipping costs will remain the customer's cost. Please obtain a RGA number (Return Goods Authorization) first before any return action is taken.
If you need further assistance, please contact Home Saunas Since 1974
E-mail: info@homesaunakits-since1974.com
Call: 1-800-519-5753 |
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UL-listed and CSA-approved ...
- Each electric sauna heater model is fully approved & meets the latest UL, CE and CSA electric sauna heater standards and safety code requirements for North America.
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